Contact
Toolbeam is a small operation, so email reaches a human directly. Pick the address that matches what you need and you'll skip a routing step.
Support
within 2 business daysSomething not working, or a question about how a tool behaves.
support@toolbeam.app
Billing
within 2 business daysInvoices, refunds, plan changes, or an unexpected charge.
billing@toolbeam.app
Security
within 24 hoursVulnerability reports. Please include steps to reproduce and don't test against other users' data.
security@toolbeam.app
Abuse
prioritised ahead of the queueA QR code or generated file being used maliciously.
abuse@toolbeam.app
Privacy
within 30 daysData access, export, or deletion requests.
privacy@toolbeam.app
Before you email about a failing request
Include the endpoint you called, the approximate timestamp, and the exact error message. With those three things a problem is usually diagnosable on the first reply instead of the third.